1. Introduction
Adda ("we," "us," or "our") operates the Adda Property Management System and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email address, phone number)
- Property information (property name, address, room details)
- Guest information entered into the PMS (names, contact details, identification documents)
- Payment and billing information
- Communications you send to us (enquiries, support requests)
2.2 Information Collected Automatically
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on the platform)
- Cookies and similar tracking technologies
- Log data and analytics information
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services
- Process transactions and manage your account
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: With third-party vendors who assist us in operating our platform (e.g., hosting, payment processing, analytics)
- Legal compliance: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you have given us explicit permission to share your information
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and penetration testing
- Role-based access controls and multi-factor authentication
- Comprehensive audit logging of all data access
- Secure data centers with physical and network security controls
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law, for legitimate business purposes, or to resolve disputes. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at privacy@adda.com.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Essential cookies required for the platform to function cannot be disabled.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: